Privacy Policy

  1. Information Collection And Use
    1. The information we collect from you is collected for a specific, explicitly defined and lawful purpose related to the function and activity of Imperfect as established in our Terms and Conditions for Use of this Site.
    2. You acknowledge and agree that we may collect this information from you in connection with or as a consequence of your use of our site, including, without limitation, the supply of the online trading services to you.
    3. We are the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in any way other than as disclosed in this privacy statement.
    4. We collect information from our users at several different points including but not limited to:
      1. website browsing habits;
      2. order and purchase history;
      3. product ratings and comments;
      4. emails and telephone correspondence;
  2. Registration
    1. We hereby agree and/or undertake to process any and all personal information provided to us by yourself upon or during your use of this Site, such as that stipulated above, in accordance with the provisions of the Protection of Personal Information Act.
    2. When you register we collect personal information such as your name, address, email address, telephone and fax numbers. This information is used to contact you about the services on our site for which you have expressed interest.
    3. and unique identifiers (such as your company name and VAT number, if applicable)
    4. All information that is mandatory is made known on the registration form and is necessary to complete the registration process.
    5. You are encouraged to provide the additional, optional information specified on the registration form so we can provide you with a more personalized experience on our site.
    6. We may, at our sole discretion, request additional personal information from you. You may be required to confirm and certify such details as your identity, address and contact information for security and verification reasons. This information may include copies of ID documents, passports, utility bills, licenses, legal or financial documentation, or any other documentation related to your use of this website (but not limited to this).
  3. Cookies and other tracking technologies
    1. A cookie is a small data file that writes to your device in order to collect and remember certain information including personally identifiable information about the user. Cookies are used, but without limitation, to store your Alias/Username and Password so that you do not need to type these in each time you log in, thereby saving time whilst on our site. If you reject cookies, you may still browse our site.
    2. There are two sorts of cookies used on our site: session cookies and persistent cookies. Once you close your browser, the session cookie simply terminates, whereas the persistent cookie remains to enable us to track and target your interests to enhance your experience on our site.
    3. Imperfect may make use of other tracking technologies including, but not limited to, web beacons which are small graphic images or other programming included in webpages and email messages and/or embedded scripts placed on the website designed to collect information about your interactions with any given website. These technologies are used in order to collect certain information which may also include personally identifiable information for purposes such as fraud detection and improvement of our website amongst others.
    4. Imperfect makes use of anonymous UID tracking to allow Google and its services to personalize the advertisements that are shown to you. You can opt out of Google’s use of cookies by installing the Google Analytics opt-out browser add-on
  4. Log Files
    1. We collect statistical information about you from page hits. Every page, image or API requested by your browser from our servers is logged in a log file, which also collects the following information:
      1. your remote IP address;
      2. the referring HTML page and the type of browser and computer that you are using;
      3. We use IP addresses to analyze trends, administer our site, track your movements, and gather broad demographic information for aggregate use;
    2. The statistical information we gather is used internally for marketing analysis.
    3. This information and IP addresses are not linked to personally identifiable information.
  5. External Links
    1. This web site contains links to other sites. Please be aware that we are not responsible for the privacy practices or content of such other sites. We encourage you to be aware when you leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this site.
  6. Newsletters If you wish to subscribe to our newsletters, we ask for contact information such as email addresses. However, it is completely at your discretion to be removed from such a list as set out in our choice and opt-out section below.
  7. Site And Services Updates We also send you site and services announcement updates. You are not able to un-subscribe from these because they contain important information about our site and our services.
  8. Surveys And Contests
    1. From time-to-time we request information from you via surveys or contests.
    2. Participation in these surveys or contests is completely voluntary and you therefore have a choice whether or not to disclose any information to us.
    3. Information requested may include contact information (such as email addresses) and demographic information. We partner with third parties for supplying prizes for our contests, but no information is shared with these third parties.
    4. Contact information will be used by us to notify the winners and award prizes in relation to our competitions, and also for promotional mailings.
    5. Survey information will be used for the purposes of monitoring or improving the use and satisfaction of this site.
  9. Public Forums
    1. If we make chat rooms, message boards and/or Blogs available to our users, please remember that any information that is disclosed in these areas becomes public information.
    2. You should therefore exercise caution when deciding to disclose your personal information.
    3. We may, from time to time, monitor private messages and communication between users using our forum private messaging system, to ensure security and policy adherence.
  10. Security
    1. We take every precaution to prevent the loss, misuse and alteration of all information under our control. When you submit sensitive information via our site, your information is protected both online and offline.
    2. When our registration form asks you to enter sensitive information (such as credit card number), that information is encrypted and is protected using TLS.
    3. While we use encryption to protect sensitive information online, we also do everything in our power to protect user-information off-line.
    4. The servers that we store personally identifiable information on are kept in a secure environment.
  11. Supplementation of Information In order for this site to properly fulfill its obligation to our customers, it is necessary for us to supplement the information we receive with information from third party sources.
  12. Special Offers
    1. We send all new members a welcoming email to verify password and username. Established members will occasionally receive information on products, services, special deals, and a newsletter.
    2. Out of respect for the privacy of our users, our users have the option not to receive these types of communications (refer to our choice and opt-out section below).
  13. Correction/Updating Personal Information
    1. If your personally identifiable information changes (such as your email address), or if you no longer desire to use our services, you may correct, update or remove your personal data provided to us. This can be done at the member information page or by emailing our support team at info@imperfect.africa
    2. Should you wish us to remove your personal data provided to us, we will delete your account. However, records of your personal information will be retained for a period of 5 years as required for lawful purposes related to our functions and activities and for statistical purposes in accordance with the Protection of Personal Information Act. This information will merely be retained and not used, shared or sold.
  14. Choice/Opt-out
    1. If you no longer wish to receive our newsletters, information about products and services and special deals, surveys, or promotional materials from us or our partners you may opt-out of receiving these communications by following the unsubscribe instructions in the relevant email or by emailing us at info@imperfect.africa.
    2. To update your registration information log onto our Members Area, or click here.
  15. Anti-Spam Policy
    1. Imperfect is committed to permission-based email marketing practices, and have established this no-tolerance Anti-Spam Policy.
    2. Your use of this website constitutes your acceptance of the terms and conditions of our Anti-Spam Policy.
    3. If you believe that you have received Spam connected to Imperfect in any way, send a complaint including the unsolicited email, to info@imperfect.africa.
    4. Individuals who register on the website, and provide their email address, give us permission to send information on related information, products and services to said email address. In order to protect your privacy, Imperfect does not sell, share or trade our subscriber list with anyone for any reason and you may unsubscribe at any time.
  16. Notification of Changes
    1. If we change the way we use your Personally Identifiable Information we will notify you by email in our newsletter.
    2. If you would like to opt out of having your information used in this new manner, we will ask you to contact us within a month and your information will not be used.
    3. If you do not contact us within that month, we will assume that you consent to have your information used in this new manner.
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